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Exam Number : PSM-I
Exam Name : Professional Scrum Master I
Vendor Name : Scrum
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PSM-I exam Format | PSM-I Course Contents | PSM-I Course Outline | PSM-I exam Syllabus | PSM-I exam Objectives


The Professional Scrum MasterTM level I (PSM I) exam is available to anyone who wishes to validate his or her depth of knowledge of the PictureScrum framework and its application. Those who pass the exam will receive the industry recognized PSM I Certification to demonstrate their fundamental level of Scrum mastery.



Clear understanding of the rules of Scrum through the empirical foundation of Scrum

Act as Scrum Masters for Scrum Teams and stakeholders from an in-depth understanding of servant-leadership

Effectively start using Scrum

Increase the effectiveness of Scrum underway



Scrum theory and principles

The Scrum Framework

The Definition of Done

Running a Scrum project

Working with people and teams

Scrum in your organization

The role of the Scrum Master



Ensuring that goals, scope, and product domain are understood by everyone on the Scrum

Team as well as possible;

• Finding techniques for effective Product Backlog management;

• Helping the Scrum Team understand the need for clear and concise Product Backlog items;

• Understanding product planning in an empirical environment;

• Ensuring the Product Owner knows how to arrange the Product Backlog to maximize value;

• Understanding and practicing agility; and,

• Facilitating Scrum events as requested or needed.

Coaching the Development Team in self-organization and cross-functionality;

• Helping the Development Team to create high-value products;

• Removing impediments to the Development Teams progress;

• Facilitating Scrum events as requested or needed; and,

• Coaching the Development Team in organizational environments in which Scrum is not yet fully adopted and understood.

Leading and coaching the organization in its Scrum adoption;

• Planning Scrum implementations within the organization;

• Helping employees and stakeholders understand and enact Scrum and empirical product development;

• Causing change that increases the productivity of the Scrum Team; and,

• Working with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization.

Attendees include the Scrum Team and key stakeholders invited by the Product Owner;

• The Product Owner explains what Product Backlog items have been “Done” and what has not been “Done”;

• The Development Team discusses what went well during the Sprint, what problems it ran into, and how those problems were solved;

• The Development Team demonstrates the work that it has “Done” and answers questions about the Increment;

• The Product Owner discusses the Product Backlog as it stands. He or she projects likely target and delivery dates based on progress to date (if needed);

• The entire group collaborates on what to do next, so that the Sprint Review provides valuable input to subsequent Sprint Planning;

• Review of how the marketplace or potential use of the product might have changed what is the most valuable thing to do next; and,

• Review of the timeline, budget, potential capabilities, and marketplace for the next anticipated releases of functionality or capability of the product.



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Scrum Professional information source

 

What Is A Scrum Master? Everything You Need To Know

Editorial Note: They earn a commission from partner links on Forbes Advisor. Commissions do not affect their editors' opinions or evaluations.

A Scrum Master is a team leader responsible for ensuring the team implements Scrum in theory and practice. Scrum is one of the most popular forms of Agile, a project management methodology created for software development. The Scrum Master is responsible for serving as a leader for the Scrum team and larger organization, according to the Scrum Guide.

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Scrum Master Responsibilities

In a Scrum practice, the team is composed of the Scrum Master, the product owner and the development team. The project owner is responsible for maximizing the end goal’s value, while the Scrum Master’s job is to ensure the team stays on track.

Melissa Boggs, Certified Enterprise Coach and former Co-CEO of Scrum Alliance, spoke to Forbes Advisor and explained that the Scrum Master’s role is to “help the team understand the value of Scrum and how Scrum can best serve the team, for the team to serve the customer.” The Scrum Master focuses on the team’s continuous improvement by introducing and using Scrum principles and practices, Boggs added.

Additionally, their responsibilities include making sure the Scrum events take place and are positive and productive. They also help ensure Scrum is implemented by the team in a productive way and lead the team to adopt Scrum.

A Scrum Master can be either a dedicated position or a temporary role one of the team members takes on during a project. While some teams and organizations require a full-time Scrum Master, others who are further along and more mature in their Agile journey may elect someone on the team for the role, Boggs said. How the Scrum Master fits into the overall team “depends on the goals of the organization, the maturity of the teams and the capabilities of the Scrum Master,” she added.

How To Be an Effective Scrum Master

An effective Scrum Master will understand Scrum, the value of all its elements, their team and how to marry all of them in an emergent way, Boggs said. They will be effective leaders who understand the team’s needs and keep the team on track with their goals.

This means a Scrum Master is continuously learning and creating opportunities for the team to develop their skills. “They are excellent communicators, coaches and creators,” Boggs said. A Scrum Master must be able to integrate both the long-term and short-term strategy while managing the team. “They are able to see the big picture, but they also help the team to decompose the big picture into smaller, incremental chunks of value,” she added. An effective Scrum Master also helps the team create feedback loops and connections with their customers.

According to Boggs, curiosity and openness are two essential qualities for an exceptional Scrum Master. Effective leadership requires patience, focus and understanding that developing a high-performing team is a long-term game. “They are able to see the big picture, but they also help the team to decompose the big picture into smaller, incremental chunks of value,” she added.

Tools and Resources

There are various certifying bodies in the Scrum space, but two of the most well-respected are Scrum Alliance and Scrum.org. Boggs recommends that certification seekers spend time evaluating the certification and business models of the organizations before choosing one to invest in. Some differentiators to look out for during research are the price, reputation and community.

How To Become a Scrum Master

There are a variety of backgrounds that could prepare someone for the role of a Scrum Master. “We see everyone from QA Managers to engineers to school teachers that make excellent Scrum Masters,” Boggs said. It is common to see former project managers working in a Scrum Master role, she added.

Differences Between a Project Manager and a Scrum Master

While a project manager keeps track of different aspects of the team, the Scrum Master is focused specifically on the team and ensuring they are effective and achieve the project goals.

“The Scrum Master is not focused on time, scope and budget, but rather building and supporting an environment where a team can iteratively and incrementally build products and Boost their system,” Boggs said. “The Scrum Master is accountable for ensuring that the team has everything they need to be effective and that any impediments are removed from their path. They do not control what, how or when the products or projects are completed; those responsibilities are differently distributed in the Scrum framework between the team and the product owner.”

Scrum is often confused with a project management methodology in general. Instead, it is a “framework for developing and sustaining complex products,” according to the Scrum Guide. Scrum relies heavily on the idea of empirical process control and recognizes the complexity and uncertainty that is involved in product development.

Related: What Is A Scrum Board?

Frequently Asked Questions How does the Scrum Master fit into the overall team or organization?

The specific way the Scrum Master integrates into the overall team is unique to each company. It is not uncommon for the Scrum Master to report to either the engineering organization or an Agile organization, according to Melissa Boggs, Certified Enterprise Coach and former Co-CEO of Scrum Alliance.

Is a Scrum Master the same as a project manager?

A project manager is different from a Scrum Master. While a project manager keeps track of different aspects of the team, including budget, resources and timelines, the Scrum Master is specifically focused on the team and ensuring it is effective and achieves the project goals.

What skills are essential for a Scrum Master?

An effective Scrum Master is knowledgeable and trained in Scrum. One way to gain the necessary skills is through certification. While there are many certifying bodies, the two most well-known and respected are Scrum Alliance and Scrum.org. Scrum Masters have a range of backgrounds and experiences, including software development, QA management or team leadership.

What makes an effective Scrum Master?

An effective Scrum Master will understand Scrum, the value of all its elements, their team and how to marry all of them in an emergent way, said Melissa Boggs, Certified Enterprise Coach and former Co-CEO of Scrum Alliance. A Scrum Master will be able to see the project’s big picture but can break it down into practical and shorter-term goals for the team.

What scrum master certifications are available?

There are several scrum master certifications that you can obtain. Some of the most common includeCertified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Certified Scrum Professional (CSP) and Certified Scrum Developer (CSD), which are offered by the Scrum Alliance; Professional Scrum Master I (PSM I) and Professional Scrum Product Owner I (PSPO I), which are administered by Scrum.org; and SAFe Scrum Master (SSM), which is offered by Scaled Agile. There are also more advanced certifications that you can obtain, including Advanced Certified ScrumMaster (ACSM), Certified Scrum Professional ScrumMaster (CSP-SM), Advanced Certified Scrum Product Owner (ACSPO), Certified Scrum Professional Product Owner (CSP-PO), Professional Scrum Master II (PSM II), Professional Scrum Master III (PSM III), Professional Scrum Product Owner II (PSPO II), Professional Scrum Product Owner III (PSPO III), Advanced Certified Scrum Developer (ACSD) and Certified Scrum Professional (CSP).


Best Scrum Software for Project Management in 2023

Scrum is one of the most popular agile methodologies, so many teams naturally want a project management software that has features to support a Scrum approach. In this software guide, we’ve rounded up eight of the best product management platforms that can be used by Scrum teams. They compare their pricing, features and more to help you decide which Scrum project management software is the best for your team.

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Top Scrum project management software comparison

Besides affordable pricing, you want to make sure that your project management software has certain key features. Here are some of the features to look out for when comparing Scrum project management software:

Native time tracking Multiple view types Templates Forever-free plan Pricing monday.com Yes Yes Yes Yes $8 per person per month Jira Yes Yes Yes Yes $7.75 per person per month ClickUp Yes Yes Yes Yes $5 per person per month Wrike Yes Yes Yes Yes $9.80 per person per month Lucidspark No No Yes Yes $7.95 per person per month Basecamp No Yes Yes No $15 per person per month Trello Yes Yes Yes Yes $5 per person per month Asana No Yes Yes Yes $10.99 per person per month Jira: Best for software development teams Logo for Jira. Image: Jira

Owned by Atlassian, Jira remains one of the best project management solutions for IT teams on the market today. Its issue tracking features makes it easy to log bugs and assign them to members of your team. It offers multiple project views and templates to support agile methodologies, including Scrum. Jira also integrates with over 500 other tools and offers more than 3,000 extensions, so you can take the platform’s functionality to the next level.

Pricing
  • Free: $0 for up to 10 users.
  • Standard: $7.75 per user billed monthly.
  • Premium: $15.25 per user billed monthly.
  • Enterprise: Contact the sales team for a custom quote.
  • Features
  • Robust scrums board with agile-specific features.
  • Unique roadmap feature displays a bird’s-eye view of projects.
  • Enterprise-grade security solutions.
  • Seamless syncing with other Atlassian products.
  • Pros
  • Great reporting and analytics capabilities.
  • More than 3,000 extensions.
  • Very customizable.
  • IT-specific features such as issue tracking.
  • Cons
  • Can be complex for new users to learn.
  • Customization can be time consuming to set up.
  • Free trial is only seven days long.
  • Could use more collaboration features and project views.
  • For more information, read the full Jira review.

    SEE: The 9 best agile project management software for 2023

    ClickUp: Best for teams on a budget Logo for ClickUp. Image: ClickUp

    While a relative newcomer to the project management space — it only launched in 2017 — ClickUp has quickly made a name for itself thanks to its combination of affordable prices and excellent project management features. With paid plans starting at only $5 per person (billed annually) this is a great choice for Scrum teams of all sizes who want the most popular project management tools without breaking the bank.

    Pricing
  • Free Forever: $0; best for personal use.
  • Unlimited: $5 per user per month billed annually, or $9 per user per month billed monthly.
  • Business: $12 per user per month billed annually, or $19 per user per month billed monthly.
  • Business Plus: $19 per user per month billed annually, or $29 per user per month billed monthly.
  • Enterprise: Contact the sales team for a custom quote.
  • Features
  • More than 15 project views.
  • More than 1,000 integrations.
  • Built-in team chat messaging tool.
  • 24/7 customer support for all plans.
  • Pros
  • Free plan offers a high level of functionality.
  • Can manage complex projects.
  • Excellent values for the money.
  • User-friendly interface.
  • Cons
  • Free plan has 100MB of limited storage.
  • Some users report occasional performance issues and lags.
  • Can present a learning curve due to the number of features.
  • For more information, read the full ClickUp review.

    Wrike: Best for power users Logo for Wrike. Image: Wrike

    Wrike is one of the most full-featured project management solutions on the market. While it can be overwhelming for small teams, Wrike is an excellent choice for power users who are looking to manage a portfolio of complicated Scrum projects and want more niche functions such as risk predictions. Those willing to master the advanced learning curve will find it a powerful solution with a high degree of customizability.

    Pricing

    A free trial is available for each of the following plans:

  • Free: $0 per user per month.
  • Team: $9.80 per user per month.
  • Business: $24.80 per user per month.
  • Enterprise: Contact the sales team for a custom quote.
  • Pinnacle: Contact the sales team for a custom quote.
  • Features
  • Custom request forms.
  • Risk predictions.
  • Invoicing software.
  • File and video proofing.
  • Pros
  • Great for project portfolio management.
  • Organized interface is well laid out.
  • Premium security and data privacy features.
  • Two-way sync with 12 other apps available as paid add-ons.
  • Cons
  • Team plan supports only 25 users.
  • Must upgrade to Business plan for time tracking and template creation.
  • Advanced plans are more expensive than competitors.
  • Learning curve is very high compared to alternatives.
  • For more information, read the full Wrike review.

    Lucidspark: Best for brainstorming Logo for Lucidspark. Image: Lucidspark

    Whiteboards are a key element of Scrum project management and agile methodologies, but they’ve been difficult to replicate in a digital space — until Lucidspark. This virtual whiteboard replicates the experience of posting sticky notes and freehanding drawings on a board in a physical meeting. Because it’s designed specifically for brainstorming and ideating, Lucidspark will work best when used in conjunction with a dedicated project management solution such as the other products listed in this article.

    Pricing
  • Free: $0 for up to 3 boards; best for personal use.
  • Individual: $7.95 per person per month.
  • Team: $9 per person per month.
  • Enterprise: Contact the sales team for a custom quote.
  • A free trial is available.

    Features
  • Add virtual sticky notes to the board.
  • Free hand drawings and connections as if you were using a marker.
  • Collaborate with teammates in the chat.
  • Sort sticky notes by category to create a clear plan of action.
  • Pros
  • Captures the experience of using a whiteboard.
  • Unique visual collaboration tool that isn’t replicated by competitors.
  • Agile-specific templates available.
  • Cons
  • Not a standalone project management solution.
  • Free plan not suitable for business teams.
  • Must upgrade to Team plan to get revision history and chat features.
  • SEE: 6 best mind mapping software for project management in 2023

    Basecamp: Best for small teams Logo for Basecamp. Image; Basecamp

    Basecamp is a project management solution that was designed with freelancers, startups and other small teams in mind. It offers a unique flat rate pricing option that will appeal to many businesses looking to standardize their project management budget. Basecamp has a friendly, simple interface that will appeal to teams looking to get started with Scrum project management.

    Pricing
  • Free: Only available for teachers and students, not businesses.
  • Basecamp: $15 per user per month.
  • Basecamp Pro Unlimited: $299 per month, billed annually.
  • Features
  • Hill Charts offers a unique project visualization.
  • Card Table offers a new take on Kanban boards.
  • Many communication tools such as message boards that are great for remote teams.
  • Documents and file storage.
  • Pros
  • Has both per-user and flat-rate plan options.
  • Free for invited guests.
  • User-friendly interface.
  • Free for students and teachers.
  • Cons
  • No forever-free business plan.
  • May be more expensive than competitors, depending on how many users you need.
  • No native time-tracking abilities.
  • Need third-party integration for Gantt charts.
  • For more information, read the full Basecamp review.

    Trello: Best for beginners Logo for Trello. Image: Trello

    Purchased by Atlassian in 2017, Trello originally gained traction for its intuitive Kanban boards but has since developed into a full-fledged project management tool. Its simple, visual approach makes it a good choice for people who are new to Scrum and/or project management. Its free plan supports unlimited users, so the whole team can try it out before you decide if you want to upgrade to a paid plan.

    Pricing
  • Free: Up to 10 boards per workspace.
  • Standard: $5 per user per month if billed annually, or $6 per user per month if billed monthly.
  • Premium: $10 per user per month if billed annually, or $12.50 per user per month if billed monthly.
  • Enterprise: $17.50 per user per month when billed annually.
  • Features
  • Built-in automation tool called Butler.
  • Highly visual user interface.
  • Easy-to-use mobile app.
  • Intuitive Kanban boards.
  • Pros
  • Unlimited users on the forever-free plan.
  • Intuitive Kanban boards.
  • Seamless syncing with other Atlassian products.
  • Good selection of native integrations.
  • Completely transparent pricing plans.
  • Cons
  • Free plan is limited to only 10 boards or projects.
  • Project management features aren’t as robust as some competitors.
  • Limited customization options.
  • Reporting tools could be improved.
  • For more information, read the full Trello review.

    Asana: Best for simple Scrum projects The Asana logo. Image: Asana

    Asana is another project and task management tool that is a good choice for Scrum beginners. Asana is best suited for simple and straightforward Scrum projects that don’t require very complex project management. This is because the platform lacks certain features, such as native time tracking and complex dependencies, that more robust alternatives have.

    Pricing
  • Basic: $0 per user per month for up to 15 people.
  • Premium: $10.99 per user per month billed annually, or $13.49 per user per month billed monthly.
  • Business: $24.99 per user per month billed annually, or $30.49 per user per month billed monthly.
  • Enterprise: Contact the sales team for a custom quote.
  • Features
  • Multiple project views available.
  • Workflow builder helps standardize task execution.
  • Advanced reporting and analytics.
  • Many data import options.
  • Pros
  • Great task-management features.
  • Free plan allows unlimited projects and tasks.
  • Integrates well with third-party tools.
  • Offers support for agile and Scrum projects.
  • Cons
  • No native time tracking.
  • User interface could be more intuitive.
  • Advanced security features only available with the Enterprise plan.
  • Not suitable for projects with complex dependencies.
  • For more information, read the full Asana review.

    Key features of Scrum project management software Scrum-specific templates

    Most project management platforms offer prebuilt templates to make it easier and faster to create a new project. However, not all of them offer a wide range of templates that are specific to agile and Scrum methodologies. Check each platform to see if it offers templates that will be useful for your specific project management methodology.

    More project management coverage Customizable workflows

    Scrum methodology involves very specific workflows, and these should be reflected in whatever project management software you choose. The workflows should also be customizable to fit the individual needs and timelines of your team, especially if you’re managing complex projects over a long period of time.

    Team collaboration tools

    Switching to email, Slack or Team every time your team needs to discuss a task wastes time and splits the conversation across multiple platforms. The best project management software keeps everything in one platform with collaboration tools such as comments, notifications and messaging.

    Automation

    Automation helps teams reduce repetitive, manual tasks so they can focus on getting more valuable work done. Automation rules can do things such as assigning all tasks in a certain section to one person or setting up a workflow when a new task is added to a project. Each platform approaches automation in a slightly different way, so make sure your top choices use automation in a way that works for your team.

    Integrations

    Most project management platforms offer some integration, but this can vary widely from a couple dozen apps to hundreds of other software solutions. It’s always a good idea to check each app in your software stack to make sure that your chosen project management system will integrate with all of them. Otherwise, you’ll have to use an outside solution such as Zapier or build a custom integration using an open API.

    How do I choose the best Scrum project management software for my business?

    Before you select a new Scrum project management software, consider your current project management solutions and how they succeed or fall short of your requirements. Once you identify the shortcomings, you can look for a new project management solution that solves them.

    Take advantage of free trials and forever-free accounts so that you can test drive the software for yourself. Most of the platforms listed in this guide offer both of these options, so make the most of them before committing to a paid plan. If you have questions about a platform’s capabilities, scheduling a live demo with the sales team may be more efficient than trying to poke around on your own. Also, seek out reviews from other users who are currently using the software to see what they have to say.

    If you still aren’t 100% committed after the trial period and demo, consider paying for a month-to-month subscription rather than signing up for an annual plan. Although this may be a little more expensive up front, it might save you from signing up for an entire year of a service that ultimately doesn’t work for you.

    The entire team should be involved in choosing a project management software. Ask the people who are using the software on a daily basis what their need-to-have and nice-to-have features are. Involving them in the process will also make them more motivated to use whatever new Scrum project management software you ultimately choose.

    Methodology

    We reviewed this project management software based on a number of criteria, including pricing, ease of use, user interface design, and the difficulty of the learning curve. They also weighed additional features such as automation, project views, templates, and time tracking. They evaluated these platforms by consulting users reviews and product documentation.


    Drug Information Specialists

    All pharmacists provide some level of drug information, whether to other clinicians or to patients. In fact, a latest survey found that 96.4% of 491 hospitals have staff pharmacists who routinely answer drug information questions,[1] and a separate survey of colleges of pharmacy showed that 89% of first professional pharmacy degree programs require at least one didactic course in drug information.[2] While most pharmacists are equipped with knowledge regarding the practice of drug information, the ever-expanding list of pharmaceuticals, as well as the overwhelming amount of clinical data, makes it difficult for practitioners to stay current with latest developments. This also results in the need for more advanced problem-solving skills in order to answer the more complex questions that challenge practitioners today.

    Training in Drug Information Practice

    Drug information specialists are pharmacists whose primary responsibility is the provision of drug information. As with any specialty, formalized training beyond that received in pharmacy school is not required; however, this focused training does Boost the practitioner's clinical credibility and ability to compete with others for employment opportunities. These two intangible attributes may also be obtained with time and experience.

    The American Society of Health-System Pharmacists (ASHP) provides residency accreditation in drug information. There are currently 31 ASHP-accredited drug information specialty residencies located throughout the United States. These residency programs are housed in community, academic, and industrial settings and offer a variety of learning opportunities. Although there are additional drug information residency programs that are not ASHP accredited, the standards and objectives for such accreditation may be used to describe the clinical skills set of the drug information specialist which go beyond the minimum standards required of all pharmacists.[3]

    Most drug information residency programs provide the resident with 12 months of directed, postgraduate practical experience in the provision of comprehensive drug information. During this 12-month period, the resident is exposed to various aspects of drug information practice that range in scope and complexity, with the ultimate goal of training the resident to become a competent drug information specialist. Many of the competencies required of a drug information resident are specific to executive issues, such as the development and management of a drug information center, but there are many more competencies that construct the foundation of a drug information specialist's clinical practice. Drug information specialists must be up-to-date with relevant drug-related literature in order to provide the most current information. They are often tasked as a pharmacy representative to pharmacy and therapeutics (P&T) committees. Responsibilities may include preparing medication-use policies and procedures, improving a health system's adverse-drug-reaction reporting and medication-use evaluation programs, and creating and distributing newsletters containing pertinent medication-use information. The drug information specialist must have advanced literature search and exam skills to develop drug monographs. Additional responsibilities often include developing patient safety initiatives, ensuring compliance with Joint Commission on Accreditation of Healthcare Organizations's standards, and appropriately utilizing drug-contracting opportunities to decrease drug expenditures. Drug information specialists may also work in pharmacy informatics.

    Career Opportunities in Drug Information

    As previously mentioned, drug information specialists work in a variety of settings, each with its own unique scope of practice. Academic drug information centers staffed by drug information specialists offer pharmacy students practical experience in utilizing available medical media and developing literature-search strategies. Of 88 colleges of pharmacy surveyed, 20% require a drug information practice experience and 70% offer the experience as an elective.[2] These centers are often located within colleges of pharmacy or university hospitals. Most offer their services to a limited range of health care professionals, such as those within certain facilities or within the region or state. Others offer their services to community pharmacists and patients. Many health maintenance organizations (HMOs) and group purchasing organizations (GPOs) have contractual relationships with academic drug information centers, which in turn offer their services to the respective members of the organizations. In addition, HMOs, GPOs, and pharmacy benefit management companies (PBMs) have internal drug information departments that assist their members on a grander scale by providing many of the items utilized by P&T committees in making medication-use decisions. Many PBMs also provide consumer-based drug information via the Internet that is prepared by drug information specialists.

    Proprietary and generic drug manufacturers are staffed with pharmacists who provide drug information specifically for the drugs manufactured by the respective companies. Although there is some information they cannot legally share and all information received should be critically evaluated, they do maintain a database of clinical studies, both published and unpublished, that provides hard-to-find information. These drug information specialists are available to health care professionals and the public and should be contacted if a patient has an unexpected adverse drug reaction. In addition, drug information specialists have practical knowledge of clinical trial design and often provide valuable insight as medical writers and in governmental agencies analyzing drug efficacy and safety claims.

    An Underutilized Resource

    Drug information specialists are trained to provide clear, concise, and accurate drug information in a variety of settings. Not only do they provide quality service, but pharmacist-provided drug information, adverse-drug-reaction monitoring, and formulary management have been associated with significant reductions in the total cost of care in hospital settings, as well as reductions in patient deaths.[4] The presence of a drug information center providing these services in 232 hospitals reduced total cost of care per hospital by $5,226,128.22 (p = 0.003), including a $391,604.94 reduction in drug costs per hospital, and was associated with a total of 10,463 fewer deaths.[4] Disappointingly, an online survey of health care professionals showed that only 1% of respondents contact a drug information center when the need arises.[5] Another latest survey found that only 5.9% of 491 hospitals have a staff position dedicated to the provision of drug information and 4.1% have a formal drug information center.[1] Granted, contacting a drug information specialist may not be the fastest way to obtain drug information in an emergency situation; nonetheless, this underutilization raises several questions.

    Today, the Internet provides a plethora of information for both health care professionals and their patients. Many practitioners probably use the Internet when seeking answers to questions. However, at least one study judged significantly more responses obtained from a drug information center as accurate when compared with those received from a Usenet newsgroup (p = 0.001).[6] Also, there is no quality control for these types of newsgroup services and other similar medical information sources housed on the Internet, and practitioners may be jeopardizing their own credibility when using these resources. Another source of information is facility-housed references, including print and electronic products. Electronic drug information products are becoming increasingly popular. A latest survey showed that 60.4% of 491 hospitals subscribed to some sort of electronic product.[1] Two interesting surveys on drug information references have been conducted.[7,8] In one survey, 40.9% of 22 respondents said they were not satisfied with the drug information resources to which their pharmacy currently subscribed.[7] In another survey, 38% of 71 respondents said they used a drug information reference at least 10 times a day, and another 35.2% used such a reference 3-5 times daily.[8] This discrepancy shows that practitioners regularly use some sort of drug information reference, even though they are not always satisfied with the information obtained.

    With so many pharmacists retrieving information from drug information references, the underutilization of drug information specialists as a resource cannot be attributed to a lack in the number of questions that need to be answered. Perhaps practitioners do not know how to find drug information specialists. Industry-based specialists can be contacted via the manufacturer's Web site, and the Physicians' Desk Reference provides a listing of contact information for drug manufacturers.[9] Drug Topics's Red Book contains a list of academic drug information centers, and many colleges of pharmacy provide these services to the pharmacies in their respective states.[10] It is also worth contacting HMOs or GPOs, where applicable, to learn about the services they provide.

    Drug information specialists are a valuable resource available to support appropriate drug use and Boost quality of patient care. New practitioners are urged to take advantage of the expertise of drug information specialists, either within or outside of their own institutions.


     




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