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Exam Number : 3314
Exam Name : Avaya Aura Experience Portal with POM Implementation and Maintenance Exam
Vendor Name : Avaya
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Exam ID : 3314

Exam Title : Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam

Exam Questions : 62

Passing Scores : 66% (41 of 62 correct)

Architecture

- Describe Theyb Services.

- Describe AAEP operations.

- Describe the AAEP and POM architecture.

- Describe the Experience Portal External Systems.

- Describe the capabilities of CMS RT Socket-based Routing.

- Describe the enhancements for ICR 7.0.

Experience Portal Implementation

- Describe Agent Assignment options.

- Explain AAEP licensing.

- Explain how agent scripts are created and used.

- Describe the VoIP connections.

- Configure Avaya Aura Experience Portal (AAEP) features and functions.

- Describe the steps to configure the EPM for Email and SMS.

Proactive Outreach Manager

- Define POM server definitions.

- Describe the components of the POM User Interface.

- Describe the enhancements for POM 3.0.

- Describe the standard POM reporting capabilities.

- Explain how agents are assigned to campaigns.

- Verify the prerequisites to the POM installation.

- Describe POM features and functions.

- Install and configure POM features and functions.

- Install POM licenses.

- Perform POM database administration.

ICR Implementation

- Configure Intelligent Customer Routing (ICR).

- Explain the ICR installation requirements.

- Understand ICR reporting capabilities.

Maintenance

- Describe AAEP user requirements.

- Troubleshoot POM database issues.

- Describe the AAEP standard reporting capabilities.

- Explain the AAEP backup procedures.

- Explain the upgrade paths and procedures.

- Verify AAEP operations.

- Describe ICR reporting capabilities.

Troubleshooting

- Use POM troubleshooting procedures and tools.

- Troubleshoot EPM issues.

- Troubleshoot POM database issues.

- Use AAEP troubleshooting isolation tools, logs and processes.

- Identify ICR messages and log files.

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Avaya 3314 : Avaya Aura Experience Portal with POM Implementation and Maintenance test Practice Tests

Latest 2025 Updated Avaya Avaya Aura Experience Portal with POM Implementation and Maintenance test Syllabus 3314 Question Bank with Premium PDF and Test Engine

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3314 test Format | 3314 Ctheirse Contents | 3314 Ctheirse Outline | 3314 test Syllabus | 3314 test Objectives

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Latest 2025 Updated Avaya Avaya Aura Experience Portal with POM Implementation and Maintenance test Syllabus
3314 Question Bank with Premium PDF and Test Engine

Practice Tests and Free VCE Software - Questions Updated on Daily Basis
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